{"id":9341,"date":"2018-05-01T08:08:01","date_gmt":"2018-05-01T08:08:01","guid":{"rendered":"https:\/\/hongo.themezaa.com\/?page_id=9341"},"modified":"2021-05-13T12:01:40","modified_gmt":"2021-05-13T12:01:40","slug":"faqs","status":"publish","type":"page","link":"https:\/\/flaviobrandaobrand.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1563876545665   hongo-stretch-content hongo-stretch-content-fluid  hongo_responsive_1563876545671\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1563877747979  hongo_responsive_1563877747985\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-1 heading-1 hongo-section-heading hongo_font_1619019619678\">Shopping information<\/div><div class=\"separator-style-2 vc_custom_1561642938467 separator-style2-1\"><\/div><div id=\"accordion-style-4-1\" class=\"panel-group accordion-style-4 accordion-style-4-1\"><div class=\"panel panel-default\"><div class=\"panel-heading active-accordion\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-1\"><div class=\"panel-title alt-font\"> How can I buy at Flavio Brandao Online Store?<span class=\"pull-right\"><i class=\"ti-minus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-1\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>The purchase process is simple. Just follow these steps:<\/p>\n<p>View products that interest you. Click on the article and evaluate the images and corresponding information, such as description, size, price and quantity.<br \/>\nConfirm<br \/>\nAdd product to cart. Then you can choose to continue to buy or process your order. Registration is not required.<br \/>\nSelect one of the following payment methods: Paypal, or Credit Card.<br \/>\nConfirm your order.<br \/>\nYou will receive a confirmation email of your order.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-2\"><div class=\"panel-title alt-font\">Is the safe to buy a Flavio Brandao Online Store?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-2\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Yes. You can buy with total peace of mind, as this website assumes a commitment of responsibility towards its visitors, protecting your personal data based on the encryption of data transmission through a secure HTTP, ensuring the security of your purchases and your data.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-3\"><div class=\"panel-title alt-font\">Are articles with the indication of unavailable replaced?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-3\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>When an article is unavailable, we will try to make it available again as soon as possible. If you wish, please send an email to: shop@flaviobrandaobrand.com indicating the reference, color and size you want.<br \/>\nAs soon as it is available we will contact you.<br \/>\nAs soon as it is available we will contact you.\nIf there is no available stock or replacement prospect, the item will be removed from the website<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-4\"><div class=\"panel-title alt-font\">Can I delete an item from my order?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-4\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Yes. You can delete unwanted items from your shopping cart before processing your order.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-5\"><div class=\"panel-title alt-font\">To make a purchase, do I have to register on the website?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-5\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>No. You can finalize your order without registering on the website, choosing the option \u201cbuy without creating an account\u201d.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-6\"><div class=\"panel-title alt-font\">How do I recover my forgotten password?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-6\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>If you do not remember your password, you can retrieve it in the Login field. You will receive an e-mail with your new password.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1542348171439   hongo-stretch-content hongo-stretch-content-fluid vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-md-6 vc_col-xs-12 wow fadeInLeft\" data-wow-duration= \"1200ms\"><div class=\"vc_column-inner cover-background vc_custom_1619028233625  hongo_responsive_1619028233628\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-md-6 vc_col-xs-12 wow fadeInRight\" data-wow-duration= \"1200ms\"><div class=\"vc_column-inner vc_custom_1572505165114  hongo_responsive_1572505165118\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-3 vc_custom_1619019196550  hongo_responsive_1619019196552 heading-2 hongo-section-heading hongo_font_1619019196549\">Payment information<\/div><div id=\"accordion-style-2-2\" class=\"panel-group accordion-style-2 accordion-style-2-2\"><div class=\"panel panel-default\"><div class=\"panel-heading active-accordion\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-2\" href=\"#accordion-one-link-7\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">In which currency can I make the payment?<\/span><span class=\"pull-right\"><i class=\"fas ti-minus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-7\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>All orders are placed in Euro (\u20ac), with payment processed in that currency.<\/p>\n<p>Please note that if your bank account is in a different currency, the exchange rate used to debit your account will be automatically determined by your Bank \/ PayPal and not by Fl\u00e1vio Brand\u00e3o.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-2\" href=\"#accordion-one-link-8\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">What payment method can I use to make my purchases?<\/span><span class=\"pull-right\"><i class=\"fas ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-8\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Currently, Fl\u00e1vio Brand\u00e3o offers the following means of payment: Credit Card and Paypal.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-2\" href=\"#accordion-one-link-9\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">Will the invoice be issued with my personal data?<\/span><span class=\"pull-right\"><i class=\"fas ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-9\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Yes. Each time you enter a valid tax identification number (NIF), you will receive your invoice with this data. If you have not placed a NIF in your account or provided a wrong NIF, we will automatically issue an invoice to an Undifferentiated Customer, as provided by law.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1572505189661   wow fadeIn hongo-stretch-content hongo-stretch-content-fluid  hongo_responsive_1572505189667\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1572505173661  hongo_responsive_1572505173666\"><div class=\"wpb_wrapper\"><div class=\"alt-font display-inline-block heading-style-1 heading-3 hongo-section-heading hongo_font_1619019353486\">Deliveries and Returns<\/div><div class=\"separator-style-2 vc_custom_1561642938467 separator-style2-2\"><\/div><div id=\"accordion-style-4-3\" class=\"panel-group accordion-style-4 accordion-style-4-3\"><div class=\"panel panel-default\"><div class=\"panel-heading active-accordion\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-3\" href=\"#accordion-one-link-10\"><div class=\"panel-title alt-font\">In which countries is delivery possible?<span class=\"pull-right\"><i class=\"ti-minus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-10\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>Flavio Brandao carries out shipments to the European Union.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-3\" href=\"#accordion-one-link-11\"><div class=\"panel-title alt-font\">Will I have to pay Customs Fees and Import Fees?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-11\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Devido \u00e0s diferentes pol\u00edticas alfandeg\u00e1rias e taxas de importa\u00e7\u00e3o, a Flavio Brandao n\u00e3o tem controlo sobre eventuais custos que possam ser aplicados aquando da chegada de uma encomenda ao pa\u00eds de destino, n\u00e3o sendo poss\u00edvel prever o valor exato destas taxas.<\/p>\n<p>If you have any questions, you can contact the local customs before placing your order to obtain information about the customs costs and their applicability.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-3\" href=\"#accordion-one-link-12\"><div class=\"panel-title alt-font\">Do I have any cost in returning my item?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-12\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Returns at the Flavio Brandao Online Store are always free. <\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-3\" href=\"#accordion-one-link-13\"><div class=\"panel-title alt-font\">How long will it take to get my order?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-13\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>For the Mainland Portugal and Spain, delivery is made within 3 business days after shipment.<br \/>\nFor Madeira Island, between 5 and 7 business days after shipment.<br \/>\nTo the Azores Islands, between 4 and 12 business days after the expedition.<br \/>\nFor remaining countries within 3 to 7 business days after shipment.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-3\" href=\"#accordion-one-link-14\"><div class=\"panel-title alt-font\">How much are the shipping fees of my order?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-14\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Shipping costs are free for all countries included.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-3\" href=\"#accordion-one-link-15\"><div class=\"panel-title alt-font\">Where will I receive my order?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-15\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>You will receive your order at the address indicated in your account or entered when ordering.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>","protected":false},"excerpt":{"rendered":"Informa\u00e7\u00e3o de Compra Como posso comprar na Loja Online Flavio Brandao?O processo de compra \u00e9 simples, basta seguir os seguintes passos: Veja os produtos que lhe interessam. Clique no artigo e avalie as imagens e informa\u00e7\u00f5es correspondentes, como descri\u00e7\u00e3o, tamanho, pre\u00e7o e quantidade. Confirme Adicione o produto ao carrinho. Em seguida, pode optar por continuar a comprar ou processar o seu pedido. O registro n\u00e3o \u00e9 obrigat\u00f3rio. Selecione um dos seguintes m\u00e9todos de pagamento: Paypal, Multibanco, MBWay ou Cart\u00e3o de Cr\u00e9dito. Confirme o seu pedido. Receber\u00e1 um e-mail de confirma\u00e7\u00e3o do seu pedido. \u00c9 seguro comprar na loja online Flavio Brandao?Sim. Pode comprar com total tranquilidade, pois este website assume um compromisso de responsabilidade para com os seus visitantes, protegendo os seus dados pessoais com base na encripta\u00e7\u00e3o da transmiss\u00e3o de dados atrav\u00e9s de um HTTP seguro, garantindo a seguran\u00e7a das suas compras e dos seus dados. Os artigos com indica\u00e7\u00e3o de indispon\u00edvel s\u00e3o substitu\u00eddos?Quando um artigo est\u00e1 indispon\u00edvel, procuraremos disponibiliz\u00e1-lo de novo o mais depressa poss\u00edvel. Se o pretender, por favor envie um e-mail para: shop@flaviobrandaobrand.com indicando a refer\u00eancia e a cor pretendida. Logo que se encontre dispon\u00edvel entraremos em contacto. Se n\u00e3o existir stock dispon\u00edvel nem perspetiva de...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Flavio Brandao<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/flaviobrandaobrand.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Flavio Brandao\" \/>\n<meta property=\"og:url\" content=\"https:\/\/flaviobrandaobrand.com\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Flavio Brandao\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-13T12:01:40+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/flaviobrandaobrand.com\/faqs\/\",\"url\":\"https:\/\/flaviobrandaobrand.com\/faqs\/\",\"name\":\"FAQs - 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